Returns & Exchanges

At Brod & Taylor, we stand behind the quality of our professional-grade culinary tools and offer a 30-day return window for products in new, unused condition with original packaging. We want you to be completely satisfied with your purchase and will work diligently to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack the item in its original box along with all manuals and accessories to ensure it is protected during transit and qualifies for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned equipment, we will process your refund to the original payment method or ship out your replacement within 5-7 business days.